Privacy Policy

1. Introduction

Broadwalk Homes respects your privacy and complies with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Full name and contact details.
• Email address and phone number.
• Property preferences and project requirements.
• Information submitted through enquiry forms.
• Communication records and customer support interactions.
• Website usage data, browser information, and IP addresses.

3. How We Collect Information

Information may be collected when you:

• Complete a contact or enquiry form.
• Request a consultation or quotation.
• Subscribe to newsletters or marketing communications.
• Download brochures or resources.
• Interact with our website or social media channels.
• Communicate with our team via phone or email.

4. How We Use Your Information

Your information may be used to:

• Respond to enquiries and service requests.
• Provide project updates and customer support.
• Prepare quotations and proposals.
• Improve website functionality and user experience.
• Send marketing communications where consent has been provided.
• Meet legal and regulatory obligations.

5. Cookies & Website Analytics

Our website may use cookies and analytics tools to enhance user experience, measure website performance, and understand visitor behaviour.

Cookies may collect:

• Device and browser information.
• Pages visited and time spent on the website.
• Referral sources and website interactions.
• General location information based on IP address.

You can disable cookies through your browser settings; however, some website features may not function correctly.

6. Third-Party Services

We may use trusted third-party platforms to support our website and marketing activities, including website analytics, advertising platforms, hosting providers, customer relationship management systems, and email communication services.

These providers may collect information in accordance with their own privacy policies.

7. Sharing of Information

Broadwalk Homes does not sell or rent your personal information.

Your information may only be disclosed:

• To trusted service providers assisting our business operations.
• When required by law or government authorities.
• To professional advisors and legal representatives.
• With your consent.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, misuse, alteration, or loss.

• Secure website hosting.
• SSL encryption where applicable.
• Restricted access to personal information.
• Regular security monitoring and updates.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

10. Your Privacy Rights

You may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Withdraw consent for marketing communications.
• Request deletion of personal information where permitted by law.
• Lodge a privacy-related complaint.

11. External Links

Our website may contain links to third-party websites. Broadwalk Homes is not responsible for the privacy practices or content of external websites and encourages users to review their privacy policies separately.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal obligations, or industry practices. Any updates will be posted on this page.